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Returns

This section provides merchants with answers to the most common questions they have surrounding Route Returns.

Using Route Returns

  • Refunds CSV Export Structure
  • Route Returns + Klaviyo Integration: The Smart Way to Manage Post‑Purchase Messaging
  • Route Returns Workflow Condition Glossary
  • Admin Stripe Actions: Capture, Release, Refund
  • How to Create Custom Return Groups in Route Returns
  • How to Create and Add Return Reasons in Your Route Returns Portal
See all 20 articles

Integrations

  • Two Boxes <> Route Integration

Settings

  • How to Set Up Shipping Zones in Route Returns
  • Customizing Customer Notification Emails in Route Returns
  • Using Shopify’s Exchange API with Route Returns
  • How to integrate with Gorgias
  • Understanding the Exchange Upsell Incentive in Route
  • Return Eligibility

Troubleshooting

  • How to Resend Return Instructions and Shipping Labels to Customers in Route Returns
  • Authentication/Login Error
  • Assisting Customers with Untracked/Self-Ship Returns

Developers

  • Allowlist Items API
  • DeepLinks API
  • ReturnGroupSerializer V2
  • ReturnGroupSerializer V1
  • 3PL & Warehouse Integration FAQ
  • Return Webhook
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