Shipping Protection Premiums Collection and Billing

• Route Billing
• Why does Route need my banking information?
• Billing cycle for Route Shipping Protection premiums
• I can’t connect my bank account or credit card in the Merchant Portal
• How much does Route Package Protection cost?

Reimbursement

• Why was I reimbursed the wrong amount?
• Why haven't I received my reimbursement?
• Reimbursement cycle for reorders and refunds
• How do I request a reimbursement from Route?

Billing & Reimbursement FAQs

• Route Billing and Reimbursements FAQ
• Shipping Protection premium adjustments FAQ
• Why do I owe Route money?
• How am I billed for canceled orders?
• Track and Carbon (formerly Route Pro Plan) Billing FAQ
• I canceled Track and Carbon (formerly Route Pro Plan). Why am I still getting billed?