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  2. Billing & Reimbursement

Billing & Reimbursement

Questions about payment and refunds

Shipping Protection Premiums Collection and Billing

  • Route Billing
  • Why does Route need my banking information?
  • Billing cycle for Route Shipping Protection premiums
  • I can’t connect my bank account or credit card in the Merchant Portal
  • How much does Route Package Protection cost?

Reimbursement

  • Why was I reimbursed the wrong amount?
  • Why haven't I received my reimbursement?
  • Reimbursement cycle for reorders and refunds
  • How do I request a reimbursement from Route?

Billing & Reimbursement FAQs

  • Route Billing and Reimbursements FAQ
  • Shipping Protection premium adjustments FAQ
  • Why do I owe Route money?
  • How am I billed for canceled orders?
  • Track and Carbon (formerly Route Pro Plan) Billing FAQ
  • I canceled Track and Carbon (formerly Route Pro Plan). Why am I still getting billed?
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