For Shoppers Shoppers
For Merchants Merchants

Search for answers to common problems and get support from our team.

Route
Billing & Reimbursement
Billing & Reimbursement FAQs

Billing & Reimbursement FAQs

Route Billing and Reimbursements FAQ
Shipping Protection premium adjustments FAQ
Why do I owe Route money?
How am I billed for canceled orders?
Track and Carbon (formerly Route Pro Plan) Billing FAQ
I canceled Track and Carbon (formerly Route Pro Plan). Why am I still getting billed?

For Consumers

Help Center
Track Your Package
Customer Support
Route for iOS
Route for Android
Terms and Conditions
Privacy

For Merchants

Track
Protect
Discover
Merchant Login
Data Processing Addendum

Resources

Blog
Case Studies
Newsroom
Careers
Developers

Twitter

Instagram