As a reminder, it never costs you to offer Route Shipping Protection on your online store. The billing process is just how we collect our fees (premiums) for the Shipping Protection your customers add to their orders. 

Put simply: they pay for it, you hold on to it, we collect it later.

1. Customer pays for Route shipping protection with their order at checkout

2. You hold on to the shipping protection premium temporarily for Route

3. Route collects the shipping protection premium from your payment account

Billing cycle 

Route works on a Monday – Sunday billing period. You will be billed each week for all Shipping Protection fees you collected the week prior. 

1. 1. 1. On Monday, Route tallies the Shipping Protection fees you’ve collected and emails a weekly invoice to your designated billing contact. 
      2. On Wednesday, Route initiates the transfer from your Payment Account via Stripe. 
      3. Within 3 business days, the Shipping Protection fees will be transferred.

If the schedule or frequency of this billing cycle changes, you will be notified.

You can review all of these weekly transactions on the Payments page on the Finance tab in your Merchant Portal, and view or adjust your billing contact in the Admin tab under Merchant Communications.

Learn more:

• • • How to set up your Payment Account
    • How to add or adjust a billing contact
    • Where are my invoices?
    • Billing for canceled orders
    • Reimbursements cycle for reorders and refunds

For any additional questions, please use the blue Support Chat button in the Help Center or Merchant Portal. 

Note: Merchants on a full coverage or hybrid pricing model are responsible for shipping protection premiums.