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Shipping Protection & Claims

Route Shipping Protection

  • Route Shipping Protection Policies
  • How to hide Route Package Protection as a product in my store
  • Hybrid Coverage
  • Recharge & Route FAQs
  • Can the box switch so it's automatically unchecked?
  • What if I didn’t want Route Package Protection?

File and manage claims

  • How Route’s claims process works
  • How do I file a claim on behalf of my customer?
  • Claim status definitions
  • How to check status of a claim
  • Deadlines to file a claim
  • Why was my customer’s claim denied?
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  • Data Processing Addendum

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