Claim Tutorials

• Zendesk Integration
• How do I file a claim on behalf of my customer?

Lost

• Where is my order?
• Only part of my order shipped. Where are the other items?
• Why is my order stuck in-transit or pre-shipment?

Stolen

• A Package is Missing; is it Lost or Stolen?

Damaged

• What type of damage is covered?

How to Resolve an Issue

• Route Shipping Protection Policies
• Why was my customer’s claim denied?
• ID verification process for customer claims
• Issue Status Definition Glossary
• Customers: How and When to File an Order Issue
• When and how do I contact the shipping carrier?

See all 17 articles

Troubleshooting

• Uninstalling Route