Claims
Claim Tutorials
Lost
Stolen
Damaged
How to Resolve an Issue
- Route Package Protection Policies
- Holiday Season FAQ
- Issue Status Definition Glossary
- Customers: How and When to File an Order Issue
- When and how do I contact the shipping carrier?
- How do I access my PayPal refund?
Troubleshooting
- Shopify Self-Install Troubleshooting FAQ
- How to update the Route app in Shopify
- Uninstalling Route from Shopify
- Why are there multiple variants listed for Route in Shopify?
- The Route asset isn't in the proper location on my Shopify cart page
- Issues with Shopify store since the Route asset was installed