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  2. Claims

Claims

Claim Tutorials

  • How to File a Claim on Behalf of Your Shopper

Lost

  • Where is my order?
  • Only part of my order shipped. Where are the other items?
  • Why is my order stuck in-transit or pre-shipment?

Stolen

  • How to File a Police Report
  • A Package is Missing; is it Lost or Stolen?

Damaged

  • What type of damage is covered?

How to Resolve an Issue

  • Route Package Protection Policies
  • Holiday Season FAQ
  • Issue Status Definition Glossary
  • Customers: How and When to File an Order Issue
  • When and how do I contact the shipping carrier?
  • How do I access my PayPal refund?
See all 17 articles

Troubleshooting

  • Shopify Self-Install Troubleshooting FAQ
  • How to update the Route app in Shopify
  • Uninstalling Route from Shopify
  • Why are there multiple variants listed for Route in Shopify?
  • The Route asset isn't in the proper location on my Shopify cart page
  • Issues with Shopify store since the Route asset was installed
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  • Data Processing Addendum

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