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Route Mobile App

Information on visual tracking and the Route Mobile App

Package Tracking

  • Route Sustainability Initiative
  • Route Year in Review
  • Linking your Amazon account
  • Route Mobile App: Order Sharing
  • How to unmark a package as delivered?
  • How do I add tracking to an existing order?
See all 10 articles

Sign-up

  • Route Mobile App: Privacy & Data FAQ
  • Discover Following Feed FAQ
  • Connecting an Email for Automatic Tracking
  • Tracking with Route
  • Is the Route app free?
  • Does the Route app only work with Gmail?
See all 11 articles

Troubleshooting

  • My order says that it is delivered, but I haven’t received it. What should I do?
  • Why is my tracking not updating?
  • Why is my order showing an incorrect delivery date or location?
  • My shipping address is incorrect on my order. What do I do?
  • Why is my order not appearing in the app?
  • I’m having trouble logging into the Route app.
See all 7 articles

Account Preferences

  • How to disconnect your email account from Route
  • How do I reset my password?
  • How do I delete my Route account?
  • How do I add an additional email?
  • How do I change my first/last name and/or username?

Mobile App FAQs

  • Mobile App FAQs
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For Consumers

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  • Track Your Package
  • Customer Support
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For Merchants

  • Track
  • Protect
  • Discover
  • Merchant Login
  • Data Processing Addendum

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