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Mobile App FAQs

What is the Route app?

Route displays your online orders in a central, visual tracking app. The app is completely free with no fee or subscription associated with its use! We use the shipping and tracking information you receive at the time of your purchase to display:  

  • Where your purchases are
  • When they're expected to arrive
  • How to report an order issue in the event that your Route protected package is lost, stolen, or damaged
Why do I need to connect my email?

Never miss a delivery! To have your order imported automatically, you must allow read-only access to an email account that you shop with. This will allow Route to read order information without compromising your privacy. We employ multiple layers of security to protect and secure customer data. 

Note: Route's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.” 

Why is my order showing an incorrect delivery date or location?

If your delivery date is incorrect, there are a couple of reasons why this may be the case. The order number may have been entered manually as a tracking number, or the app may have incorrectly pulled in the order number instead of the tracking number. If the latter is the case, please contact us here.

Your order has most likely not been shipped out yet by the merchant. When your order is shipped out, the correct tracking information will update in the app.

How do I add an additional email?

To add an additional connected email to the app, visit the profile tab, click the gear icon in the top right corner, select Connected Accounts and then click Add Account

How do I resolve an issue with my order?
For help with resolving a lost, stolen, or damaged package, or for other order-related questions, please see our Resolve Issue section here.
How do I delete my account?
If you would like to delete your account, please contact us here.

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