As a reminder, Route initiates two types of transactions weekly. Our billing process takes the Shipping Protection fees you temporarily collect on our behalf and transfers them from your account to our account. Our reimbursements process repays you for approved customer reorders and refunds processed through your online store.
You can keep track of both of these weekly transactions in the Finance tab of your Merchant Portal and download various files for your review. Read more about the information we provide, and where you can find it, below.
Payments page and billing invoices
The Payments page displays a chronological list of each billing cycle (Monday – Sunday). It indicates how many protected orders came through your store during that week, the total amount of Shipping Protection premiums you collected from your customers that week, and your payment status for that weekly billing cycle. (Learn more about the features of the Payments page).
The invoice for each billing cycle is available for download from this page. It lists the total amount of premiums you collected as the “total” and “subtotal.” It also shows the total value of canceled orders from previous billing cycles as an “applied balance.” The total amount that Route will transfer from your account is noted as the “amount due.” This amount is calculated by deducting any applied balance from the value of the premiums you collected the week prior.
You can also download a more detailed CSV file (spreadsheet) containing a complete list of orders purchased with Route Shipping Protection over the preceding 7 days. It will also note any cancellations for orders that were billed during this period, which will be applied to future billing cycles as an applied balance. You can find canceled order information under the Cancelation date column and the Status column.
Read more about the billing cycle.
Reimbursements page and invoices
The Reimbursements page displays a chronological list of each reimbursements cycle (Monday – Sunday). It shows an invoice number and date, the total reimbursement amount for the period, the payment date, payment status, and other detailed information.
The reimbursement invoice, available for download from this page, shows the same information.
Please note: Any transaction fees or exchange rate fees that may have been incurred while processing the reimbursement will not be displayed on the reimbursements tab nor the invoice.
To track the status of a reimbursement for a specific claim, visit the Claims tab. There you can find the status of your request and the expected date of your reimbursement once it is approved.