At Route, we value transparency and communication. Help us stay in touch by keeping your billing contact information up to date in the Merchant Portal.

Your billing contact will receive all weekly invoices for Shipping Protection premiums and reconciliation statements for canceled orders. If you do not add a contact, you will still be billed for the Shipping Protection premiums you collect on our behalf, but will not receive weekly invoices, canceled orders reconciliation statements, and other important billing notifications.

To add or make changes to your contact information

1. 1. Log in to your Merchant Portal 
   2. Go to the Admin tab 
   3. In the Merchant Communication section, click Edit next to Billing Contact
   4. Enter the email address
   5. Click Save