• Route Package Protection Policies
• Customers: How to file an order issue
• When and how do I contact the shipping carrier?
• How do I access my PayPal refund?
• What Does my Issue Status mean?
• Order Issue Resolution Expectations
• How does Route handle chargebacks?
• Deadlines to report an order issue
• How to cancel your order
• What if I didn’t want Route Package Protection?
• How do I check the status of an order issue for my customer?
• How to report an issue
• When to report an order issue
• Where is my Route Order ID?
• What is Route?
• Customer FAQs