- Route Package Protection Policies
- Holiday Season FAQ
- Issue Status Definition Glossary
- Customers: How and When to File an Order Issue
- When and how do I contact the shipping carrier?
- How do I access my PayPal refund?
- What Does my Issue Status mean?
- Route Order Issues Resolution (Automatic Issue Resolution) & Reimbursements
- Order Issue Resolution Expectations
- How does Route handle chargebacks?
- Deadlines to Report an Order Issue
- How to cancel your order
- What if I didn’t want Route Package Protection?
- How do I check the status of an order issue for my customer?
- Where is my Route Order ID?
- Customer FAQs
