• Route Package Protection Policies
• Holiday Season FAQ
• Issue Status Definition Glossary
• Customers: How and When to File an Order Issue
• When and how do I contact the shipping carrier?
• How do I access my PayPal refund?
• What Does my Issue Status mean?
• Route Order Issues Resolution (Automatic Issue Resolution) & Reimbursements
• Order Issue Resolution Expectations
• How does Route handle chargebacks?
• Deadlines to Report an Order Issue
• How to cancel your order
• What if I didn’t want Route Package Protection?
• How do I check the status of an order issue for my customer?
• Where is my Route Order ID?
• Customer FAQs