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Route Plan Billing FAQ

This article will help you navigate common questions surrounding the Route Plan and its billing details. You can additionally reach out to our team anytime with the chat option on the bottom right corner of our Help Center.

Where can I enter my billing information?
You will enter your billing information within our Route Portal. Please refer to both our Route Order Issues Resolutions (Automatic Issue Resolution) & Reimbursements and Route Portal: Finance help center articles to guide you in entering your billing information.
What is the cadence of payments and transactions?
For Monthly Subscribers: 

Billing will occur the first Wednesday of the month following the month in which services were rendered for you.

  • Example: if you used the Route Plan in January, the January bill will occur on the first Wednesday in February. 

Annual Paying Monthly:

Billing will occur the first Wednesday of the month following the month in which services were rendered for you.

  • Example: if you used the Route Plan in January, the January bill will occur on the first Wednesday in February. 

Annual Paying Annually: 

Billing will occur upfront within a specific number of days post-go live. This will be discussed with you, and within the contract presented to you. 

 

As a note: The first month’s fee will be prorated to reflect the number of days access to Route’s services was available to you.

 

What is the Pricing Structure for the Route Plan?
The pricing structure will be based off of a Static Base Rate and any overages:
  • The base rate covers a static allotment of orders
  • If the number of orders that have been prepaid for is exceeded, overages may be incurred
    • Overages are priced on a per order basis. You will only be charged for what you use!
What does renewal of the Route Plan look like? 
Monthly Subscription: Your monthly subscription will automatically renew on the first of the month. Payment will be for the entire period in which you are entered and services will be provided for the full calendar month in which you are entered.

Annual Subscription: Updated terms will be negotiated and communicated with you at contract renewal. 

How do I cancel? 
Monthly Subscription: 

In order to cancel, you can reach out to your contact on the Route Team and let them know you would like to discontinue services.

You must submit your desire to cancel in writing, five business days prior to the start of the month in which you would like to cancel.

Annual Subscription: 

In order to cancel, you must reach out to your contact on the Route Team and let them know you would like to discontinue services.

You may incur a penalty if terminated prior to end date; penalties will be outlined in the contract.

If I use fewer than the number of orders allotted within a given time period, can I apply them as credits to the next time period?
  • No, you will not be able to apply those credits as a roll over.