Billing will generate on the first Monday of the month, then the next Wednesday you are charged. 

• Example: if you used the Route Plan in January, the January bill will generate on the first Monday, then billing will officially occur on the first Wednesday in February. 

Annual Paying Monthly:

Billing will generate on the first Monday of the month, then the next Wednesday you are charged. 

• Example: if you used the Route Plan in January, the January bill will generate on the first Monday, then billing will officially occur on the first Wednesday in February. 

Annual Paying Annually: 

Billing will occur upfront within a specific number of days post-go live. This will be discussed with you, and within the contract presented to you. 

As a note: The first month’s fee will be prorated to reflect the number of days access to Route’s services was available to you.

• The base rate covers a static allotment of orders
• If the number of orders that have been prepaid for is exceeded, overages may be incurred
  • Overages are priced on a per order basis. You will only be charged for what you use!

Annual Subscription: Updated terms will be negotiated and communicated with you at contract renewal. 

In order to cancel, you can reach out to your contact on the Route Team and let them know you would like to discontinue services.

You must submit your desire to cancel in writing, five business days prior to the start of the month in which you would like to cancel.

Annual Subscription: 

In order to cancel, you must reach out to your contact on the Route Team and let them know you would like to discontinue services.

You may incur a penalty if terminated prior to end date; penalties will be outlined in the contract.

• No, you will not be able to apply those credits as a roll over.