Use this page to make the most of the Finance tab in your Merchant Portal, where you can monitor the Route Shipping Protection premiums we collect, the reimbursements for refunds and reorders you receive, and set up your accounts for transferring these funds and receiving reimbursements.
Note: Offering Route Shipping Protection on your online store comes at no cost to you. The Finance tab helps you keep track of all the funds that flow in and out of your accounts. Read more about why Route needs your banking information.
Payments page
The Payments page displays a chronological list of each billing cycle (Monday – Sunday). It indicates how many protected orders came through, the total amount of Shipping Protection fees you collected, and your payment status for each week. Your weekly invoices, as well as a CSV file (spreadsheet) with more detailed order-by-order information, can be downloaded from this page. Read more about the features of the Payments page.
To ensure Route can effectively collect these premiums, please set up your Payment Account.
Reimbursements page
The Reimbursements page displays a chronological list of each reimbursements cycle (Monday – Sunday). It shows an invoice number, reimbursement amount, payment date, payment status, and other detailed information. Your weekly invoices can be downloaded from this page.
To receive reimbursements from Route, please set up your Receivables Account.
Account Settings drop down
The Account Settings drop down contains the tabs for your Payment Account and Receivables Account information, which are required for the billing and reimbursements processes.
Payment Account page
In this tab, you will add a form of payment (bank account or credit card) to enable Route to transfer the Shipping Protection premiums you collect on our behalf temporarily.
Read more:
Receivables Account page
In this tab, you will add financial information to enable Route to transfer the reimbursements you are owed for reorders and refunds processed through your store.
Read more:
Have more questions about billing and reimbursements? Read Why Route needs your banking information and our Billing and Reimbursements FAQ.
Note: Merchants on a full coverage or hybrid pricing model are responsible for shipping protection premiums.