Use this page to make the most of the Finance tab in your Merchant Portal, where you can monitor the Route Shipping Protection premiums we collect, the reimbursements for refunds and reorders you receive, and set up your accounts for transferring these funds and receiving reimbursements.
Note: Offering Route Shipping Protection on your online store comes at no cost to you. The Finance tab helps you keep track of all the funds that flow in and out of your accounts. Read more about why Route needs your banking information.
The Payments page displays a chronological list of each billing cycle (Monday – Sunday). It indicates how many protected orders came through, the total amount of Shipping Protection fees you collected, and your payment status for each week. Your weekly invoices, as well as a CSV file (spreadsheet) with more detailed order-by-order information, can be downloaded from this page. Read more about the features of the Payments page.
To ensure Route can effectively collect these premiums, please set up your Payment Account.
To receive reimbursements from Route, please set up your Receivables Account.
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Have more questions about billing and reimbursements? Read Why Route needs your banking information and our Billing and Reimbursements FAQ.
Note: Merchants on a full coverage or hybrid pricing model are responsible for shipping protection premiums.