How do I get carbon neutral shipping for protected orders?
When customers shop from any Route merchant and protect their order, they’re automatically taking instant climate action to offset the carbon footprint of their shipping. Route covers that cost to neutralize shipping the corresponding emissions.
What if I want to have carbon neutral shipping covered for all of my orders?
Great news! We have a solution in the works. Let us know if you’re interested by responding to this form.
How does carbon neutral shipping work?
We’ve partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that we can purchase to naturally remove carbon from the air. Patch allows us to invest in high integrity carbon removal projects that are vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve and The American Carbon Registry.
What projects is Route is taking part in?
Check out Route's current projects here.
What if I already have a carbon neutral solution?
That is great! Route’s carbon neutral shipping can be used alongside your existing solution. But, if you would prefer to not use carbon neutral shipping, you can reach out to our Merchant Experience team to turn it off. To contact our team, please email us at merchantsupport@route.com.
How will this impact my shoppers checkout experience?
Short answer, there won’t be any impact to the shopper experience at checkout. Carbon neutral shipping will displayed alongside package protection, which will be offered at the same cost to your shoppers as it currently is on your site.
Will carbon neutral shipping cost anything for me?
Nope! The addition of carbon neutral shipping will not cost extra for you or your customers. The cost to protect packages against loss, theft, and damage will remain the same!
How will I be able to see the impact that this is having?
You can log into your Route Dashboard > Admin Tab > Carbon Neutral Shipping to view the impact that carbon neutral shipping is having on our planet. If you have any questions, please contact merchant support at the “Need Help?” button in the bottom right corner.
Can I customize the widget name/look/color?
We do not currently offer that customization. If you have any questions or comments, please contact your customer success manager.