With Route Track, you can toggle on and off SMS, push, and email shipping notifications. These notifications are managed in the Merchant Portal. Email notifications can be branded and customized. To customize your email notifications, follow these steps:

1. Log into the Merchant Portal.

2. Go to the Engage Tab, then Branded Content.

3. Ensure that your in-app merchant profile, promo content, merchant categories, contact information, and Discover card (Discover only), are set up and up-to-date. We’ll be pulling your brand logo, cover image, contact info, and Discover card (Discover only), details to brand your shipping emails!

4. Go to the Track Tab.

5. Find the email notification you’d like to edit, select Customize Email.

6. From here, you can edit the email subject text, background color, “Track My Order” button color/font color, and your font type/color. Once you’re happy with the results, click save.

7. If you’d like to send yourself a test email, select Send Test Email on the top right corner of your page, and add as many emails as you’d like, using a comma between each email. 

Repeat this process with any email notifications you’d like to enable for your customers, and you’re all set!

Note for all Shopify merchants using Route Shipping Notifications

For Shopify merchants wishing to utilize Route Track Notifications, be sure to configure your Shopify account to avoid duplicate notifications. 

To limit duplication notifications, take the following steps: 
1) Go to Settings > Notifications.
2) Scroll down to “Shipping”.
3) Uncheck “Out for the delivery” and “Delivered” as these are included within the Route Track Notifications.

If you run into any questions, please reach out to your CSM or by utilizing our live chat feature on the bottom right of your page.