This article gives examples of the Gorgias app functionality available regarding claims and returns. 

The following functionality is available regarding Claims Management and Returns Management: 

1. Claims Management

• View Claim Status: View the status of any claims filed by the customers associated with a given order.
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• Claim Filing & Order History: View your customer’s historical orders and filed claims, all tied to their email address
  • This is standard Gorgias functionality, and the Route app will appear on all customer orders with a protected order, claim, or return.
• Claim Filing Capability: File claims for any number of items (up to the maximum items in a shipment).
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2. Returns Management

• Return Filing & Order History: Search by customer email to view your customers' return history and order data.
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• Return Filing Capability: Use a deep link for any order to file a return on your customer's behalf.
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3. Conditional Logic

1. You'll only see the products & actions/info which are active on your account (i.e. Package Protection, Returns, Warranties)