Connect Route to Gorgias to give your support team access to claims and returns information without leaving the Gorgias helpdesk.
How to connect
- In the Route app, go to Admin > Integrations.
- Find Gorgias in the list of integrations and click Connect.
- Enter your Gorgias account name and click Connect.
- Authorize the app when prompted.
Once authorized, your Route and Gorgias accounts are connected and the features below become available to your support team.
Here's a video showing the connection process:
What you can do from Gorgias
Claims management
- View claim status: Look up the status of any claim using an order number.
- Claim filing and order history: Search by customer email to see historical claims and order data.
- File a claim: Start a claim for any number of items in a shipment (up to the maximum items in that shipment) via a deep link to the authenticated Resolve Center filing page.
Returns management
- Return filing and order history: Search by customer email to view return history and order data.
- File a return: Use a deep link to start the return filing flow for a given order.
Need help?
If you run into issues connecting Route to Gorgias, contact Route support.