Connect Route to Gorgias to give your support team access to claims and returns information without leaving the Gorgias helpdesk.
How to download the Route app in the Gorgias App Store
- Open the Gorgias app store here: https://www.gorgias.com/apps-category/all-apps
- Log into your account.
- Search for "Route" in the 'search for an app' field on the top left-hand side.
- Install - as it's free!
- Complete the steps below in the "How to connect Route to Gorgias" section in order to get your customer data flowing into the app.
How to connect Route to Gorgias
- In the Route app, go to Admin > Integrations.
- Find Gorgias in the list of integrations and click Connect.
- Enter your Gorgias account name and click Connect.
- Authorize the app when prompted.
Once authorized, your Route and Gorgias accounts are connected and the features below become available to your support team.
Here's a video showing the connection process:
What you can do from Gorgias
Claims management
- View claim status: Look up the status of any claim using an order number.
- Claim filing and order history: Search by customer email to see historical claims and order data.
- File a claim: Start a claim for any number of items in a shipment (up to the maximum items in that shipment) via a deep link to the authenticated Resolve Center filing page.
Returns management
- Return filing and order history: Search by customer email to view return history and order data.
- File a return: Use a deep link to start the return filing flow for a given order.
Need help?
If you run into issues connecting Route to Gorgias, contact Route support.