Overview

When processing a return through Route Returns, you have flexibility to configure the return shipments (i.e., how each item gets sent back to the warehouse). These shipping groups are each assigned a unique shipping label. Below is a step-by-step guide on how to apply return items to shipments correctly and understand the available expense and destination options.

How to Apply Return Labels

1. Identify Shipping Groups
   • Each shipping group will be assigned a specific return label (e.g., Return Label 1, Return Label 2, etc.).
   • Items assigned to the same shipping group will share a single shipping label.
2. Select the Expense Type
   • Choose from the dropdown menu to determine who covers the shipping cost:
     • Customer Covers – Route generates and sends the return label to the customer, but the shipping fee is deducted from the refund amount or charged separately.
     • Merchant Paid – The merchant covers the shipping cost, and Route sends the return label to the customer at no charge.
     • Customer Self Ship – No return label is provided by Route. The customer is responsible for shipping the item back on their own.
3. Select the Return Destination
   • Choose the location where the return should be sent. This is determined by the merchant.
   • The available destinations will be listed in the dropdown menu for selection.

Important Notes

• Each return label corresponds to one shipping label, meaning items must be grouped correctly.
• If the wrong expense type is selected, it may impact the refund or require additional payment.
• Customers choosing "Customer Self Ship" must ensure they use a reliable shipping method with tracking to avoid issues with their return.

By following these steps, you can ensure a smooth and efficient return process using Route Returns. If you need further assistance, please contact our support team at support@frate.com