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When and how do I contact the shipping carrier?

As Route is a third party package protection service, there may be situations in which you will be directed to the shipping carrier for further assistance.

These situations include:

  • Package is available for pickup
  • Delivery was rescheduled
  • Delivery was attempted and needs to be rescheduled

In these instances, we advice contacting the carrier (UPS, USPS, FedEx, DHL, etc...) directly as their team can help you locate and receive your package. They will likely ask for your tracking number, address, and may require a form of identification.

Below are support links to common carriers, but any other carrier's contact info can be found on their respective websites.


If you find your package is lost, stolen, or damaged, please reach out to us at: