In order to fully leverage the Route app, make sure the Route app has been updated in Shopify. To update, follow the instructions below:

1. Log in to your Shopify account and open the Shopify Dashboard.
2. In the menu on the left, click on Apps and search for the Route app. 
3. Select the Route App.
4. When prompted to update the app, click Update App.

Note: If the app is up-to-date, you will not be prompted to “Update now.” Instead, you will be sent directly to the Route Portal.