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How to report an issue

When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.

To go straight to the Report an issue form, click here.

Have questions about Route's policies? Read more here

To report an issue from your email, follow the steps below:

  1. Open your email from Route.
  2. In the email, copy your Route Order ID and then click Resolve an Issue.


  3. In the form, your email address and order number will pre-populate.
  4. Choose the issue with your order (lost, stolen, or damaged). 
  5. Add a description
  6. Click Submit


Please accurately fill out all of the required fields so we can help you as quickly as possible!