When a customer receives a message that Route Shipping Protection is “sold out” or “out of stock” and has been removed from their cart, it means that one or more Route variants may be missing from an online fulfillment location and/or that a location is not properly set up to fulfill online orders. As a result, you customer is unable to purchase Route Shipping Protection for their order.

Please follow the instructions below to help your customers avoid the “out of stock” error for Route Shipping Protection.

Note: If you are a wholesale (B2B) merchant, you must first ensure that the Route product is added to your B2B catalog. Then proceed with Steps 1 and 2 below.

1. Add all Route variants to all relevant locations

1. 1. 1. Log into your Shopify Admin > Products
      2. Search “Route” > Click Route Package Protection
      3. Under Variants, click on the first variant
      4. Under Inventory, click Edit Locations 
      5. Check the box(es) next to every location where you fulfill online orders to “stock” Route 

Note: You may leave the “App” location unchecked, unless you use a third-party app to fulfill Route Shipping Protection.

1. 1. 6. Click Save
      7. Repeat steps 1-6 for all remaining Route variants
         

2. Enable all relevant locations to fulfill online orders

1. 1. 1. From the left-side menu, click Settings > Locations 
      2. Click to open a location where you fulfill online orders 
      3. Under Fulfillment details, check the box for “Fulfill online orders from this location” if it is unchecked
      4. Click Save 
      5. Repeat steps 1-4 with all remaining relevant locations

Please note: Any time you add a new online fulfillment location to your online store, you must (1) add all Route variants to the location and (2) enable the new location to fulfill online orders to ensure your customers can properly add Route Shipping Protection to their orders.