Support Menu

How to Refund Route in Shopify

If a customer purchases Route by mistake, a merchant can refund the Route premium in Shopify, as long as the order is still in pre-shipment, with the following steps.

1. Search the order in Shopify

Screen Shot 2021-03-01 at 1.40.36 PM.png

2. Select "Refund"


3. Move the quantity of Route from "0" to "1"

Screen Shot 2021-03-01 at 1.47.11 PM.png

4. Select "Refund" on the right-hand side

Screen Shot 2021-03-01 at 1.48.41 PM.png

5. The refund will be sent to the customer, and the merchant credited. Evidence of the refund will appear in both the Route Dashboard and Shopify order:



Screen Shot 2021-03-01 at 12.22.09 PM.png