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Uninstalling Route

Please refer to these articles when uninstalling Route from your eCommerce store. 


To uninstall Route and remove the Package Protection widget from your Shopify store, please follow the three-part process outlined below. 

Part 1: Remove the Route app from your Shopify store

    1. Log in to your Shopify admin
    2. From the menu on the left, click “Apps and sales channels
    3. Find “Route - Protection & Tracking” 
    4. Click the three-dot menu to the right 
    5. Click “Uninstall” 
    6. From the dropdown menu, select your reason(s) for uninstalling
    7. Click “Uninstall” 

Part 2: Remove Route from the list of products on your Shopify store

    1. From the menu on the left in your Shopify admin, click Products
    2. Search for “Route” 
    3. Click the “Route Package Protection” product 
    4. Scroll down to bottom of page 
    5. Click “Delete Product
    6. Click “Delete Product” to confirm 

Please note: It may take a few minutes for the system to delete the product

Part 3: Remove the Route Package Protection widget from your Shopify store theme

    1. From the menu on the left in your Shopify admin, click Sales Channel 
    2. Select Online Store
    3. From the Themes page, find your “Current Theme” (also known as live theme or published theme) 
    4. Click the three-dot menu next to your “Current Theme”
    5. Click “Edit Code” 
    6. Using the search bar in the menu on the left, type “route-div”
    7. Press Enter
    8. Under “Sections” on the menu on the left, click on the file containing “route-div” 

Tip: the file name will likely include the word “cart”

    1. Control+F to open finder
    2. Type “route-div” 

    1. Locate the element containing <div class="route-div"></div> in the code 

    1. Delete <div class="route-div"></div>
    2. On top right corner of page, click Save

You have now successfully uninstalled Route and deleted the Route Package Protection product and widget from your site.

We are sorry to see you go!


  1. From your home screen, select “Apps” > “My Apps” 



  1. Find the Route App, then select “Uninstall”


From your home screen, select “Plugins” > “Installed Plugins”



  1. Find the Route App from your list of Plugins and select “Deactivate”


  1. After Plugin has been deactivated, select “Delete”


  1. Confirm deletion of Plugin



Magento 2
For merchants who installed the Route module using Composer, the Route module can be removed/uninstalled running Magento’s “module:uninstall” command.

bin/magento module:uninstall Route_Route --remove-data --clear-static-content

After running the command, the user will be promoted whether to proceed or not. Enter y to proceed. 

Output shown below: 


Users can confirm the removal of the Route extension by running the following command: 

bin/magento module:status Route_Route

Output shown below: