Route periodically adjusts its prices to reflect market demands and local factors relevant to your business, such as industry trends, seasonality, and historical claims rates. These adjustments enable us to invest in building faster and more user-friendly products for your customers, including features like Automatic instant Resolution (AIR), carbon offset initiatives, and Live Chat support.

Route’s package protection rates will fluctuate over time as we calibrate to both market demands and factors unique to your store, such as vertical, seasonality, and historical claims rates. 

While Route’s package protection rates may not be negotiated, keep in mind that your customers are always empowered to determine if purchasing Route’s protection services is the right choice for them.

You can log in to the merchant dashboard and review your insights here.

In addition, our tools are designed to help businesses, like yours, grow. Most of our services come at no cost to you and are charged directly to the customer. Our goal is to reduce the costs and time needed when issues arise, allowing you to focus on growing your business. Feel free to check out our additional articles listed in our help center that explain how we strive to create world-class experiences for both you and your customers. 

• World Renowned CSAT: 95% (Costco & Amazon: 87%, Apple: 85%)
• 24/7 support team + Live Merchant Chat
• FREE Carbon Neutral Shipping
• Fully compliant insurance captive
• Instant claims resolution software: Average first response time less than 60 minutes

We've found changes in premiums rates had no impact on customer's decision to select package protection, or the perceived value of Route.

Route is offered to your customers at no cost to you, and it’s optional for your customers to purchase Route’s shipping protection. To learn more about our billing process you can use this article.

In order to improve your claims rates there will need to be actions taken to reduce the occurrence of lost, stolen, and damaged items. What can be done? 

Key objectives could include: 

• Ensuring the packaging your products are shipped in are secure and sealed for all possibilities of weather and varied carrier handling. 
• Providing well-advised expertise on carrier choice.
• Including signatures on delivery or requiring a notarized statement on all stolen claims.
  • If you would like to set up the required notaries, please reach out to our support team via chat.