Setting up your Reimbursement Account in the Merchant Portal enables you to receive reimbursements from Route. As a reminder, the reimbursement process is how Route pays you back for any customer refunds or replacements that are first funded through your online store. If this information is left blank, any reimbursements will be delayed.  

Read more: 

• • Why does Route need my banking information?
  • Reimbursement cycle for reorders and refunds

Please note: Route does not cover any transaction or exchange rate fees for reimbursements. To avoid paying fees to receive your reimbursements, all domestic merchants should select ACH (direct deposit). 

To set up your Reimbursement Account, follow the instructions below:

1. 1. Log in to your Merchant Portal
   2. Go to the Finance tab
   3. Click Reimbursement Account
   4. Fill in the required information 
   5. Click Next
   6. From the drop down menu at the top of the screen, select your preferred payment method
   7. Review the Terms and Conditions, check the box
   8. Click Next
   9. Fill in the required declarations information (W-9 form) 
   10. Click Next

Your Reimbursement Account has been set up successfully.

For any additional questions, please use the blue Support Chat button in the Merchant Portal.