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Set Up Your Billing Account

Watch the quick overview video below to learn how to set up your billing account with Route. 

In order for Route to receive the amount that our mutual customers pay for Route Package Protection, we use Stripe to debit the exact amount of the total premiums.

We debit this amount weekly.* Billing notifications are sent on Monday, and you are billed on Wednesdays. If the frequency of billing ever changes, you will be notified.

*Note: Some of our partnered merchants are not on a weekly billing cadence. Reach out to your designated CSM or our Live Chat feature through our Help Center if you have any questions about about your billing with Route. 

Payment/Billing Account
Follow the steps below to set up and verify billing information for Route:

Login to the Route Brand Portal.

In the navigation on the left side, choose the Finance tab.


After entering the Finance tab, choose Account Settings, at the top of the page. 


Under Account Settings, choose Payment Account.


You will then choose Change Payment Account and enter all necessary information regarding your account. 





Click Save. Once your bank information has been inputted, Stripe will put 2 micro-deposits in your account. You will need to verify the amounts of the micro-deposits by clicking on the red ribbon at the top of the merchant portal:


Once your bank account has been verified, you have completed your billing account set up.

Have more questions about billing? Read about Route Billing & Premiums