Setting up your payment account enables us to retrieve the Shipping Protection premiums that you collect on our behalf whenever your customers add our shipping protection to their orders. It is required during onboarding and during use of our service. If your information is left blank or removed at any time, you will be unable to offer our Shipping Protection on your online store, and any reimbursements you are owed will be delayed.
Read more:
Payment method options
You may use a bank account (U.S. merchants only) or a credit card as your payment method. Please note that using a credit card may result in a transaction fee. International merchants must use a credit card unless you have a U.S.-based bank account and a U.S. address for your business.
To setup your Payment Account:
-
-
- Log in to your Merchant Portal
- Go to the Finance tab
- Click Payment Account
- Select your payment method (Bank Account or Credit Card)
- Follow the prompts and provide your information
- To complete setup, click “Add Bank Account to Route” or “Add Credit Card”
-
To make changes to your Payment Account:
-
-
- Log in to your Merchant Portal
- Go to the Finance tab
- Click Payment Account
- Click Change/Edit Payment Account
- Follow the prompts and provide your new information
- To save your changes, click “Add Bank Account to Route” or “Add Credit Card”
-
Troubleshooting: Issues connecting your bank account
Route uses Stripe as our billing software solution. If you choose to opt out of their instant verification process when connecting your bank account, if that process fails, or if your bank is not supported by Stripe (it is not found in search), please select the option “Enter bank details manually.” This process is simple, but requires the use of micro-deposits for verification, and will take 1-2 business days to fully process.
Read more: